In regards to the computer? They said 'no.' My words to them? "That is unacceptable to me, so what is our next course of action?" So far they haven't returned my phone calls.
In regards to the desired move? I can't get them to return my phone calls.
In regards to the no-longer-leaking-because-it-hasn't-rained-lately-ceiling? They haven't come out to fix it (ie. run their paint roller over it.)
Is anyone else seeing a pattern here?